(Includes Lean Six Sigma Green Belt)
Duration: 5 days
This five day ILM Level 5 qualification for Service Improvement offers two Certificates for the price of one. An ILM qualification in business improvement: ILM Cert in Service Improvement and in addition the Lean Six Sigma Green Belt.
The qualification is aimed at experienced team leaders or new department heads, project leads and middle managers with responsibility for service areas and who are looking for ways to improve performance and efficiency.
The programme covers two modules:
1. Preparing to apply service improvement methods
2. Applying service improvement methods